My Order says that it is on HOLD? What does this mean?Quynh Ho
If you received an email stating that your Item was on HOLD it means that your package is in Processing and will be shipped out at the earliest convenience. Common reasons that your package might be on HOLD include:
1. You use an eCheck payment, It usually takes 6-8 business days for an eCheck payment to clear.
2. Our payment gateway detects fraud in your payment and needs verification time
3. You send a messenger us via PayPal
Although these are common reasons, they aren’t the only ones. The best thing to do when you receive an email saying your item is on hold is to wait a couple days and if your status doesn’t change you can email us to follow up.
Thank you for your patience 🙂