We will never take pre-orders for stock that we do not actually have in our warehouse. This is actually to protect you the customer. This Quymart policy both ensures that you will receive what you ordered shortly after placing the order in addition to a guarantee for quality control on products we produce as an Quymart brand.
To cancel an order that is still in Processing status:
1. Log into your account using the My Account link at the top of the store page.
2. Click on the Orders tab.
3. Check your order status
4. If your order status is processing, please contact us via [email protected]. (please don't forget provide your order number when contacting)
5. Once your cancel request has been accepted, you'll receive an email notification. Refunds are not processed automatically, as we will need to examine the order and ensure that no part of it has been processed. This may take some time, depending on Quymart' workload, but this delay does not affect the order's cancellation eligibility.
Refunds can take several business days to process. Please contact your bank for additional information regarding this, as Quymart has no knowledge of or influence over processing time once a refund has been submitted.
6. if you created your order without associating it to an Quymart store account, then you'll need to contact Quymart support team via email [email protected]. This also applies if you wish to undo your cancellation, as there is not an action available to move an order back into Processing. Please provide your order number when contacting us.