FAQs

Frequently Asked Questions

Yes, we have coupons and discounts for subscribers via email

Subscribe us via email to get coupons and discounts

Just because it's a holiday doesn't mean we're not necessarily here; some of our warehouse are real workaholics!

That being said, if it's a holiday for our shipping carriers, then there won't be any orders going out that day, and shipping will be delayed to the next day. 

Shipping is done through 3rd party companies such as USPS, YunExpress, SFExpress, ... During the or season peak, the shipping speed will slower than usually due to high demand

To cancel an order that is still in Processing status:

1. Log into your account by visiting this link: https://www.quymart.com/my-account/

2. Click on the Orders tab.

3. Check your order status

order status

order status

4. If your order status is processing, please contact us by email [email protected] or by visiting this page - https://www.quymart.com/contact-us/. (don't forget to provide your order number when contacting us)

5. Once your cancel request has been accepted, you'll receive an email notification. Refunds are processed automatically.

Refunds can take several business days to process (often 3-7 days). Please contact your bank for additional information regarding this, as Quymart has no knowledge of or influence over processing time once a refund has been submitted.

6. If you created your order without associating it to a Quymart store account, then you'll need to contact Quymart support team by email [email protected] or by visiting this page - https://www.quymart.com/contact-us/. We will help you to check your order status and if your package has not shipped yet, we will help you to cancel it and give you a full refund

If you notice at the bottom of your shipment notification email that multiple tracking numbers are listed, then yes, you have multiple packages in transit to you. Items are shipped directly from overseas warehouses. We ship out items individually to reduce waiting time as our warehouses are located in different regions. You would not be charged extra if your purchase is from 2 or more warehouses, that is on us!
If you received an email stating that your Item was on HOLD it means that your package is in Processing and will be shipped out at the earliest convenience. Common reasons that your package might be on HOLD include: 1. You use an eCheck payment, It usually takes 6-8 business days for an eCheck payment to clear. 2. Our payment gateway detects fraud in your payment and needs verification time 3. You send a messenger us via PayPal Although these are common reasons, they aren't the only ones. The best thing to do when you receive an email saying your item is on hold is to wait a couple days and if your status doesn't change you can email us to follow up. Thank you for your patience :)