How to Cancel Your Order, and Policies Regarding Returns and Refunds

To cancel an order that is still in Processing status:

1. Log into your account by visiting this link:

2. Click on the Orders tab.

3. Check your order status

order status

order status

4. If your order status is processing, please contact us by email [email protected] or by visiting this page – (don’t forget to provide your order number when contacting us)

5. Once your cancel request has been accepted, you’ll receive an email notification. Refunds are processed automatically.

Refunds can take several business days to process (often 3-7 days). Please contact your bank for additional information regarding this, as Quymart has no knowledge of or influence over processing time once a refund has been submitted.

6. If you created your order without associating it to a Quymart store account, then you’ll need to contact Quymart support team by email [email protected] or by visiting this page – We will help you to check your order status and if your package has not shipped yet, we will help you to cancel it and give you a full refund